How long is the processing time?
We strive to ship all orders next business day. In extreme circumstances where we cannot dispatch within 1 business day, we will ship them as fast as possible.
I haven't received my Coconut Bowls order, what should i do?
Please check the tracking link that you should have received via email. If there is limited information there may just be a postal service or customs delay. Please do not contact us to check on your order unless it has been in transit for more than 10 business days. If your order has not arrived within 10 business days and the tracking information in unclear, please email us at firstname.lastname@example.org and we will provide you with an update of your order and assist where possible.
What methods of payment do you accept?
AMEX, VISA, MasterCard, PayPal, Apple Pay
Can I update, edit or cancel my order?
We cannot update, edit or cancel any order once you have completed checkout.
Can I update my delivery address after placing my order?
We cannot change your delivery address after placing your order. This is because your order information is immediately sent to our warehouse where they will prepare your order for dispatch. If your delivery address is wrong, we suggest you try the two options below.
1. Contact your national postal service and quote your tracking parcel ID. Some carriers will let you request a delivery re-direct.
2. Contact the resident at the address you placed during checkout.
If you are unable to complete the above two options, or the delivery address you listed doesn't exist, we will contact you should your parcel be returned to us. To have your order then shipped back out to you, you must pay a redelivery fee. You may also incur any additional costs of having your parcel returned to us.
What can I do if my order has been returned to you?
In the occasion your order has been returned to us, we will investigate the reason before determining if you will be required to pay any additional costs for delivery.
What is the best way to clean my Coconut Bowl?
Hand-wash with warm soapy water. Always handle your bowl with care.
Can my Coconut Bowl go in the microwave, oven or refrigerator?
No. Coconut bowls cannot be used in microwaves, ovens or refrigerators. The bowls are delicate and can be affected by extreme temperatures. It is best to store your bowls in a cool dry place.